Dispatcher/Customer Service- Night Shift

at Raleigh Towing & Recovery

Type: FT/PT
Location: Raleigh, North Carolina
Pay Rate/Wages: $

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Description:

Dispatchers will respond to our customers for emergency and non-emergency calls for help and information.

Their duties include monitoring routes, updating call logs. Dispatchers will need to handle high call volumes and multi-line phones.

Must have reliable transportation to and from work

Must have good customer service skills

Job Type: Full-time

Experience:

  • Call Center: 1 year (Preferred)
  • customer service: 1 year (Preferred)

Education:

  • High school or equivalent (Required)

Language:

  • English (Required)
  • Spanish (optional) (Preferred)

Shifts:

  • Morning (Required)
  • Evening (Required)
  • Overnight (Required)

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance

Work environment:

  • Office

Communication method(s) used:

  • Email
  • Phone
  • In person

Job Duties:

  • Answer incoming customer inquiries
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company’s customer service policies
  • Other duties as requested

This Job Is Ideal for Someone Who Is:

  • Dependable — more reliable than spontaneous
  • People-oriented — enjoys interacting with people and working on group projects
  • Detail-oriented — would rather focus on the details of work than the bigger picture
  • Autonomous/Independent — enjoys working with little direction
  • High stress tolerance — thrives in a high-pressure environment

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants who do not have a high school diploma/GED
  • A Fair Chance job (you or the employer follow Fair Chance hiring practices when performing background checks)
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma
  • A job for which people with disabilities are encouraged to apply

Schedule:

  • Monday to Friday
  • Weekends required
  • Holidays required
  • Day shift
  • Night shift
  • 12 hour shift

Company’s website:

  • Raleigh Towing & Recovery

Company’s Facebook page:

  • Raleigh Towing & Recovery