Restaurant Assistant General Manager

at Planet Hollywood International

Type: Full Time
Location: Palo Alto, California
Pay Rate/Wages: $Annual Salary


The Assistant General Manager (AGM) contributes to the success of Buca di Beppo through the direction and control of restaurant operations to ensure a positive guest experience and company profitability. The AGM’s responsibility is to direct the operation of the restaurant, attain sales and profit objectives, maintain the highest standards of food quality, service, cleanliness, safety and sanitation by directing and supervising supervisors and family members.

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)
The following list is not inclusive of additional responsibilities that may be requested by the Paisano Partner.

• Ensure prompt, friendly service according to Buca di Beppo’s guidelines.
• Provides family members, managers, and Guests with a positive experience and atmosphere
• Direct overall activities and performance of family members on a shift-by-shift basis.
• Drive positive Guest experience through a front door and floor presence and accurate seating and quoting of wait times.
• Ensure positive Guest experience by monitoring and ensuring appropriate 10 Steps of Service.
• Follow the Ten Points of Difference and Guest Standards of Execution as described in the Manager Training Orientation Workbook
• Maintain the proper atmosphere through music and lighting levels for varying business periods.
• Promote an atmosphere of positive Guest Relations. Build Guest relationships and respond to Guest complaints or concerns professionally and in a timely manner. Responsible for written communications with Guests as directed by the Partner.
• Manage the responsible service of alcohol. Monitor alcohol awareness. Establish a positive relationship with the local authorities and seek their help in managing alcohol related issues.
• Responsible for developing sales and marketing strategies and for implementing, advertising, and promoting campaigns as assigned by the Partner. Responsible to support and implement Paisano Support Center marketing initiatives.
• Maintain and inspect dining room, food receiving, preparation, production, and storage areas to ensure that health and safety regulations are adhered to at all times. Correct unsafe practices or conditions.
• Supervise cleaning and maintenance of equipment and arrange for repairs, contracts, and other services. Maintain restaurant cleanliness and organization for both the interior and exterior of the restaurant.
• Ensure all kitchen functions are performed according to Buca di Beppo guidelines.
• Prepares for new menu implementations. Trains family members on new menu implementations. Ensures recipe adherence and check ticket times.
• Performs line checks throughout shift.
• Direct kitchen activities and performance of heart of house members on a shift-by-shift basis as needed.
• Works with Paisano Partner, Chef and Sous Chef to help develops HOH family members through training, shift meetings, and in–store trainers. Enforces uniform standards. Provides feedback and follow-up.
• Prepares daily food production and par as necessary in absence of Chef and Sous Chef. Orders food and liquor items as required.
• Checks in liquor, wine and beer ensuring company is billed for proper amount. Writes a check for liquor, wine and beer to vendors where required by state law.
• Identifies operational opportunities; creates and implements plans to address opportunities (i.e. R&M, marketing, staffing, retention, and training). Creates and executes plan for department sales, profit and people development as assigned by the Paisano Partner.
• Approves all food or beverage comps or promos.
• Ensures safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event a guest or a family member is injured.
• Ensures that proper security procedures are in place to protect family members, guests and company assets, including security of beer walk-in, liquor room and freezer. Pulls items from these areas as required throughout shift.
• Oversees FOH staffing, ensuring that adequate staffing is maintained and that overtime is minimized. Ensures sales forecasting and schedules reflect desired productivity and match daily labor controls.
• Interview hourly family member applicants.
• Manage and schedule departments as required in absence of the Paisano Partner. Ensures proper staffing levels for departments and shifts. Implements manpower plan for hourly staffing.
• Ensures that proper cash handling procedures are followed. Balances cash on hand with End of Day report, if closing manager. Prepares cash drawers and performs cash drop at end of AM shift. Disburses petty cash as required.
• Performs checkouts of food servers, To-Go and bartenders ensuring that all tickets are accounted for, all comps have been signed, and the proper amount of cash and all credit card vouchers are obtained from family members and that the minimum amount of tips have been declared.
• Ensures that all meal and rest breaks are provided when required.
• Supervise cleaning and maintenance of equipment and arrange for repairs, contracts, and other services. Maintain restaurant cleanliness and organization for both the interior and exterior of the restaurant.
• Prepares reports at end of shift.


Who we’re looking for – Quality and Integrity! We will search for, and retain, only the most sincere and enthusiastic family members. The quality and integrity of our family will be the catalyst for our commitment to the service of our guests and the profitability of our company. Our teamwork and humor will create a tremendous loyalty among our team and guests, making us sought after by both. Celebrate while you work!


About Us: With locations from New York City to Honolulu, Buca di Beppo restaurants embody the Italian traditions of food, friendship and hospitality. Dishes enjoyed for generations in villages throughout Italy inspire the menu, which features both Northern and Southern Italian favorites. While the food has pleased millions of palates from coast-to-coast, Buca di Beppo is equally famous for its quirky décor and upbeat atmosphere. For more information: visit


Qualifications: You must be at least 18 years of age to be eligible for employment. Buca, Inc. and its subsidiaries are equal opportunity employers. All employment decisions are based on merit, qualifications and abilities. We do not discriminate in our employment opportunities on any basis protected by law.

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